Today, social media is prevalent. It’s the preferred communication among the younger set and studies have shown that a considerable amount of hours are spent on social media sites such as Facebook, Twitter and Instagram during work hours. Most companies would respond by banning social media site access in offices as it is believed to take away from the productivity of workers. But this strategy simply boomerangs negatively, with employees instead opting to resign and move where rules are not as strict or resort to checking their sites on their own devices with data plans anyway.
In a nutshell, this is the best way for companies to deal with it: lose in the battle but win the war. Accept that social media is not entirely good or bad in itself, it is just a matter of having the right perspective and providing the right controls – the kind that respects the employee and at the same time, benefits the organization. Here are some ways to accomplish this in the long term:
1. Have a social media policy.
Most strict rules come from a place of fear. For companies, they are usually afraid of what the employee will share and the amount of hours they will spend online. First of all, owners should work with HR in accomplishing a holistic rule list when it comes to content. What’s deemed as confidential? What can help the marketing team? Be specific and if needed, list down the documents which can harm the company if shared. The last thing the company wants is to have an open ended memo which can be interpreted in many ways. Having so also protects the employees from other colleagues who may want to malign them online.
Instead of coming from a place of fear, come from a place of opportunity. Word the policies in such a way that they benefit the employee instead of seeming to stifle them. The goal is not to censor them but to ensure their safety and privacy as well.
2. Set smart limits.
The amount of bandwidth that is used for watching movies on YouTube for example can be detrimental for the company. So instead of banning the sites altogether, opt to have a social media hour for example so that these sites are not on round the clock. Rules such as not allowing downloading of movies or music are understandable. If the company security is compromised, invest in tablets which anyone can use for socials instead of individual PCs logging in.
This way, employees shift their mindset from something negative to positive. They are seen as the responsible adults that they are who plays a big role in maintaining the professional integrity of their workplace.
3. Provide the content.
When it comes to marketing, employees are the best brand ambassadors. It’s literally a gold mine usually untapped by most organizations. Since people are inclined to use social media, why not make them talk about the efforts of the company as well?
Nothing beats a company’s employee when it comes to announcing all its messages. And with the right guidance, it just might be the secret sauce to the company’s sustainable success, one post at a time.